Whatever product you purchased, we want you to have the best service possible. All items will travel with a shipping insurance.

Standard delivery is to street level and we deliver worldwide within 6-8 working days (delivery time may vary according to product size and the availability of the item in stock).

For some products, we offer floor delivery and haul away of debris. In addition, you can ask for an extra assembly service. Please contact our Customer Service to know if this option is available in your country: email to info@maradiadesign.com

We also provide ship transport by sea cargo, but only for some countries and for voluminous packages. The estimated delivery time is about 30-35 days (delivery time may vary according to destination).

For out of stock products, waiting times don’t include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of 14/15/16 August.

To deliver we rely on international companies, such as TNT EXPRESS or DHL, to be sure that you will have the best service possible and will be able to track your delivery. 

Please note, though, that all delivery dates are estimates only and do not include holidays and extended holidays.

We usually deliver the products of your order all together. If you prefer and if it is possible, we can ship the products in stock straight away – you won’t have to pay extra for this service.

If possible, in-stock products will be delievered the very same day of your order; the other items will be sent out as soon as they are delivered to our warehouse.

PICK UP FROM OUR SHOWROOM

You can book an appointment to collect any product in stock from our warehouse, even when their destination is outside the European Union. In this last case, the invoice won’t include the VAT, and the customer will be the only one responsible for the export declaration. For this kind of destinations, MaradiaDesign will only accept couriers that specialize in shipping outside the EU, thus refusing any national courier service or personal pickups. Our Customer Service can contact the courier chosen by the customer to verify that the actual destination is outside the EU and it will also be able to suspend the order until the customer will pay the VAT. MaradiaDesign will return the amount once we receive the export documents.

DELIVERY COST, DUTIES AND TAXES  

Shipping cost is available during checkout process.The final cost we provide includes standard shipping to your address, street level. With regard to custom duties and fees and local taxes (VAT), when owed, our courier’s customs broker will contact you by phone or email as soon as the goods arrive to inform you about the amount and payment methods, providing step by step assistance.

For any further information, please contact an email to info@maradiadesign.com.

It’s the buyer’s responsibility to pay customs duty and the shipping cost we provide does not include customs duty (import taxes) and clearance charges in the final destination. Customers will have to pay them prior to the delivery of their package or at the time of the delivery.

TRACKING

When the products ship, you will receive an email with the courier tracking number, so you can check where the order is at. You can follow your delivery on the following websites:

www.tnt.com    |   www.dhl.com    |    www.ups.com